Reconnect Zoom Integration

Prerequisites to reconnect Zoom

1. You must have a Zoom account with admin rights

2. You must be the owner of a Feather Organization or have been given can manage integrations permission by the organization owner / admin.

   Note

   You are automatically the owner of your personal host page or of an organization that you created.

Reasons for being disconnected

It may happen that the Zoom Integration has become disconnected:

1. Because the access tokens have expired (the integration has not been used for a long time)
2. Because the Feather Zoom Integration has been updated
3. Because the Organization owner/admin has disconnected the Zoom Integration
4. Because the app was removed from the Zoom account’s side, in the Zoom App Marketplace

How Feather tells you

You do not have to go looking. When the connection has lapsed:

• A banner reading “Zoom is disconnected — new meetings cannot be created.” appears across your organization’s admin pages.
• The Integrations tab shows, in red, “The connection to Zoom has expired. Please reconnect your Zoom account.”, and its button reads Reconnect Zoom.
• Any event that expects a Zoom meeting shows a notice in place of the join buttons, with a Reconnect Zoom link.

Reconnect via Host Settings

You can follow the add zoom integration guide as the procedure to reconnect the Zoom integration is identical to adding the integration for the first time.

Once you return from Zoom’s authorization page, the banner and the event notices clear on their own.

Reconnect from Event details page

On any Feather event that has been marked to include a Zoom meeting, you will see the notice and the link to reconnect the integration.

Reconnect from Event creation / update page

When creating a new event and choosing to add a zoom virtual meeting, you must re-connect zoom before you get the option to Create a Zoom meeting for that event.

Note

This option does not appear if the Create a Zoom meeting option had already been configured for the event and you are editing the event.

What reconnecting does and does not restore

• Events whose meeting was never created get one the next time their page is visited, as usual.
• Events whose meeting was deleted from Feather’s records by a manual disconnect get a fresh meeting; the old one is still in your Zoom account as a duplicate. See Remove Zoom Integration.
• If the connection merely expired and you reconnect the same account, existing meetings carry on as before.
• Recordings already saved to Feather were never affected.
• After reconnecting, Feather re-checks whether the account can make Cloud Recordings. The recording settings panel may read “Checking…” for a while.